Privacy Policy for 7sgames

Introduction

7sgames ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all players who use the 7sgames online gaming platform ("Platform"). This Privacy Policy ("Policy") describes how 7sgames collects, uses, stores, shares, and protects personal information in connection with your use of the Platform, including the website at 7sgames.app, any associated mobile applications, and all related services.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines. It should be read together with our Terms & Conditions and our Responsible Gaming Policy.

If you have any questions about this Policy or about how 7sgames handles your personal data, please contact our Data Privacy Officer using the details provided in Section 14 of this Policy.

Personal Data We Collect

7sgames collects the following categories of personal data from players and prospective players:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law (for example, where a player discloses a gambling-related health concern in the context of a responsible gaming request).

How We Collect Your Personal Data

7sgames collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies (see Section 7);
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification service providers, fraud prevention agencies, and regulatory authorities, where permitted by law;
• Publicly available sources: In limited circumstances, data from publicly available sources such as government databases, where required for compliance purposes.

How We Use Your Personal Data

7sgames uses your personal data for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity and age (21+), and managing your account settings;
• Platform operation: Processing deposits and withdrawals, recording game activity, awarding bonuses, and resolving disputes;
• Legal and regulatory compliance: Meeting our obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and applicable Philippine gaming regulations;
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, cheating, and other prohibited conduct;
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and administering self-exclusion and limit-setting tools;
• Customer support: Responding to your enquiries, resolving complaints, and providing technical assistance;
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications;
• Platform improvement: Analysing usage patterns to improve the functionality, performance, and user experience of the 7sgames Platform;
• Legal proceedings: Establishing, exercising, or defending legal claims where necessary.

Legal Basis for Processing

7sgames processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including operating your account and processing transactions;
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML, KYC, and gaming regulatory requirements;
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights;
• Consent: Processing based on your freely given, specific, and informed consent, particularly in relation to marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Personal Data

7sgames does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals;
• Identity verification providers: Third-party KYC and age verification service providers engaged to verify your identity and age in compliance with regulatory requirements;
• Fraud prevention agencies: Organisations that assist in detecting and preventing fraudulent activity on the Platform;
• Regulatory and law enforcement authorities: Government agencies, regulators, and law enforcement bodies where disclosure is required by law or court order, including PAGCOR and the Anti-Money Laundering Council (AMLC);
• Technology service providers: Cloud hosting, data analytics, customer support software, and other technology vendors who process data on our behalf under strict data processing agreements;
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for the conduct of our business.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection laws and our contractual requirements.

Cookies and Tracking Technologies

7sgames uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security features. These cannot be disabled;
• Performance cookies: Collect anonymised data about how players use the Platform to help us improve its performance and reliability;
• Functional cookies: Remember your preferences and settings, such as language and display options, to personalise your experience;
• Analytics cookies: Help us understand player behaviour and usage patterns to improve the Platform and our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the 7sgames Platform, you consent to our use of cookies as described in this Policy.

Data Retention

7sgames retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with AML regulatory requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship;
• Customer support records: Retained for three (3) years from the date of the interaction;
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data retention and disposal procedures.

Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7sgames:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Policy;
• Right of access: The right to request a copy of the personal data we hold about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

Children's Privacy

The 7sgames Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the 7sgames Platform, please contact us immediately at [email protected] so that we can take appropriate action.

Security Measures

7sgames implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmissions;
• Encryption of sensitive data at rest, including payment information and identity documents;
• Role-based access controls limiting data access to authorised personnel only;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication for administrative access to systems containing personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches;
• Regular staff training on data protection and information security best practices.

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We encourage you to use a strong, unique password for your 7sgames account and to contact us immediately if you suspect any unauthorised access.

Third-Party Links

The 7sgames Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 7sgames Platform and does not cover the data practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. 7sgames is not responsible for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

7sgames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the 7sgames Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 7sgames, please contact our Data Privacy Officer:

• Data Privacy Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the 7sgames Platform
• Response Time: Within fifteen (15) business days for data privacy requests

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by 7sgames.