Frequently Asked
Questions

7sgames requires all players to complete Know Your Customer (KYC) verification before processing withdrawals. You'll need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include:

• PhilSys National ID
• SSS or UMID card
• Philippine passport
• Driver's licence (LTO)
• Voter's ID or PRC ID

In some cases, we may also request a proof of address (such as a recent utility bill or bank statement) and a selfie holding your ID. KYC is a one-time process and helps protect your account from fraud.

On the 7sgames login page, click "Forgot Password" below the login form. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team via live chat or email at [email protected] and we'll help you regain access securely.

No. Each player is permitted to hold only one 7sgames account. Creating multiple accounts — whether under the same name, email address, device, or payment method — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any winnings. If you believe your account has been locked or you cannot access it, please contact our support team directly rather than creating a new one.

Log in to your 7sgames account and go to Account Settings. You can update your contact number, email address, and mailing address from there. Note that your full legal name and date of birth cannot be changed after KYC verification is complete, as these are tied to your identity documents. If there is a genuine error in your name or birthdate, contact our support team with supporting documentation.

7sgames supports the most popular payment methods used by Filipino players, including:

• GCash – instant deposits and withdrawals
• PayMaya (Maya) – fast and convenient e-wallet transfers
• BPI Online Banking – direct bank transfer
• BDO Online Banking – direct bank transfer
• Metrobank – bank transfer option

All transactions are processed in Philippine Peso (₱). We do not currently accept cryptocurrency or international credit cards.

The minimum deposit on 7sgames is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary slightly depending on your bank's own transfer limits. There is no maximum deposit limit, though large deposits may trigger additional verification steps as part of our anti-money laundering compliance procedures.

Withdrawal processing times on 7sgames depend on your chosen method:

• GCash / PayMaya: Usually within 1–24 hours after approval
• BPI / BDO / Metrobank: 1–3 business days

Before your first withdrawal, you must complete KYC verification. Once verified, most withdrawals are reviewed and approved within a few hours during business hours. Withdrawals requested on weekends or Philippine public holidays may take slightly longer.

Common reasons for a withdrawal being declined include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment account name, or a pending security review. If your withdrawal was rejected, you will receive a notification with the reason. You can also contact our support team at [email protected] for clarification and to resolve the issue quickly.

New 7sgames players are eligible for a welcome bonus upon making their first qualifying deposit. To claim it, simply register your account, complete basic verification, and make a deposit that meets the minimum qualifying amount. The bonus will be credited to your account automatically or via a promo code, depending on the active promotion. Always check the current promotion page for the latest welcome offer details and terms.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Wagering requirements vary by promotion — always read the specific terms of each offer on 7sgames before claiming.

Yes, most bonuses on 7sgames have an expiry period — typically 7 to 30 days from the date of issue, depending on the promotion. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings will be forfeited. You'll always find the expiry date clearly stated in the bonus terms. If you're unsure about a specific offer, contact our support team before claiming.

7sgames offers a diverse library of games for Filipino players, including:

• Online Slots – hundreds of titles with various themes and jackpots
• Bingo – classic and variant bingo rooms
• Super Bingo – our premium bingo experience with bigger prizes
• Big Hammer – an exciting action-style game unique to 7sgames
• Live Casino – real-time table games with live dealers

New games are added regularly. Check the 7sgames Casino page for the latest additions.

Yes. 7sgames is fully optimised for mobile browsers on both Android and iOS devices. You can access the full platform — including all games, deposits, withdrawals, and account management — directly from your smartphone or tablet browser without needing to download a separate app. Just visit 7sgames.app on your mobile browser and log in to your account.

Yes. All games on 7sgames use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our slot and table games are sourced from reputable game providers whose RNG systems are independently tested and certified. Live casino games are streamed in real time with professional dealers, providing full transparency.

Log in to your 7sgames account, go to Account Settings, and select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits that reduce your spending take effect immediately. Increasing a limit requires a 24-hour cooling-off period to give you time to reconsider. We strongly encourage all players to use these tools proactively. Visit our Responsible Gaming page for full details.

Self-exclusion is available to all 7sgames players at no cost. Go to Account Settings → Responsible Gaming → Self-Exclusion, and choose a period of 6 months, 1 year, 5 years, or permanent exclusion. Once activated, your account will be suspended immediately and you will be removed from all marketing communications. You can also request self-exclusion urgently by contacting our support team at [email protected]. Please use this tool if you feel gaming is negatively affecting your life.

Yes, absolutely. Under Philippine law and PAGCOR regulations, online casino-style gaming is strictly restricted to individuals who are 21 years of age or older. 7sgames enforces this through mandatory age verification during registration and KYC. Any account found to belong to a person under 21 will be immediately closed and all funds returned. If you are a parent or guardian, please keep your login credentials private and consider using parental control software to prevent minors from accessing gaming platforms.

Yes. 7sgames uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details on how we handle your data, please read our Privacy Policy.

If you suspect that someone else has accessed your 7sgames account without your permission, change your password immediately via Account Settings. Then contact our support team at [email protected] or via live chat so we can investigate, freeze any suspicious activity, and help you secure your account. We recommend using a strong, unique password and never sharing your login credentials with anyone.